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Our Guarantee Policy
Here at the Ranch our customers do come first, we want our customers to be fully satisfied by offering a 100% guarantee on our “Craftsmanship”. Which means is that at anytime our products disfigure or break because of “Craftsmanship”, we will replace the item promptly or we will give your money back!
Shipping / Return Policy
All Orders are professionally packed here at the “Ranch” and shipped via freight truck or FedEx. Please inspect all items for damage before delivery driver leaves. If there is damage to the item please have shipper note this, refuse the shipment, and contact Gun Barrel Ranch. We will replace any item damaged during shipping. Please call Gun Barrel Ranch at 1-903-391-4085 before returning any shipments. Please allow 4-6 weeks for delivery due to the time to that it takes creating your custom piece.
Shipping Charges Are Extra and are not included in the internet price. Since most orders are custom made, we require payment upfront. Shipping charges will be billed separately. Please contact us for a quote of the shipping charges for the items you are purchasing. Items may be picked up at our Dallas, Texas location free of charge.
All wholesale purchases please contact us for shipping rates.
Return items will be charged a 25% re-stocking fee. All return products must have a prior “Authorization” from Gun Barrel Ranch and must returned in a saleable condition. All return shipping must be paid by the customer and must be insured by the amount of the “sale price”.
Please contact us if you need additional information.
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